Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days.

Shipments will be initiated from Monday to Friday only. In case of high volume of orders and for any change or delay in shipment, it will be communicated to the customer through email

Shipping rates and delivery estimates

Shipment method Estimated delivery time Shipment cost
Bluedart 3-5  business days Free

Shipment to P.O. boxes or APO/FPO addresses

Shipment to P.O. boxes.

Shipment confirmation and order tracking

Customers will receive the shipment confirmation and tracking number on the date of commencement of the shipping.

Customs, duties, and taxes

Guru Sai Healthcare Products is responsible for only GST of the products sold and not responsible for any customs or other taxes applied to your order.


Guru Sai Healthcare Products is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We ship to all countries outside India.

Returns Policy

No returns for the order shipped will be accepted but any how customer can cancel his order within 24 hours from the time of payment made. Product once shipped cannot be cancelled or cannot be returned.

For more information, please contact customercare@ervamatinasia.comSHIPMENT VALUE PROTECTION POLICY SUMMARY

Shipment Value Protection is what is known as an All Risks cover, with certain exceptions, covering a customer's goods in transit or storage worldwide.

Policy Period

Cover is available for a single shipment or continuously, for a maximum period of 12 months, at the option of the Assured


Bona fide cargo interests from whom DHL has received and accepted instructions to provide enhanced liability, prior to pick up of goods


Shipments by Air, Road or Rail

Territorial Limits

From all ports or places in the World to all ports or places in the World, but subject to Embargo and Sanctions Exclusions and excluding shipments from, to and within countries which have restrictive cargo liability coverage legislation. These countries are therefore subject to prior approval by underwriters

Subject Matter covered under Shipment Value Protection

Lawful goods and merchandise of every description, but certain goods are excluded or require prior approval by underwriters


Suppliers invoice cost, plus freight, plus packaging cost, plus duty if applicable. Specific valuations are available in respect of sold, second-hand and reconditioned goods.

Principal Clauses

This Shipment Value Protection covers all risks of loss of or damage to the subject- matter, except as excluded elsewhere in the policy.

The principal clauses are:

  • INSTITUTE FROZEN FOOD CLAUSES (A) (Excluding Frozen Meat)

(Copies of these and all other clauses are available on request)

Specific coverage conditions apply in respect of the following categories of goods:

  • Aircraft
  • Antiques and works of art
  • Cement
  • Charity goods and humanitarian aid
  • Exhibition risks
  • Household goods and personal effects
  • Motor vehicles
  • Prototypes and one of a kind interests
  • Storage risks
  • Temperature controlled goods
  • Temperature sensitive and perishable goods
  • Watercraft